Return Policy

 

RETURNS

We accept return up to 30 days from the date of purchase. If more than 30 days have transpired since your purchase, unfortunately we cannot offer you a refund or exchange. There is a restocking fee of 10% of the purchase price.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  1. Gift cards;
  2. Downloadable software products;
  3. Some health and personal care items;
  4. Personalized products (i.e., monogramming, etc.);

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  1. Book with obvious signs of use;
  2. CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened;
  3. Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
  4. Any item that is returned more than 30 days after delivery.

 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.

  

LATE OR MISSING REFUNDS (if applicable)

If you have not received a refund yet, first check your bank/credit card account again.  Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you have completed the above steps and you still have not received your refund, please contact us at Carbon Marine: (813) 284-7040.

 

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at jwelbourn@carbonmarine.com and send your item to: Carbon Marine, Attn: Return/Exchange, 4712 N. Clark Ave, Bldg E-F, Tampa, FL 33614.

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

SHIPPING

To return your product, call Carbon Marine for a Return Authorization. Mail your product to: Carbon Marine, Attn: Return/Exchange, 4712 N. Clark Ave, Bldg. E-F, Tampa, FL 33614.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service and purchasing shipping insurance. We do not guarantee that we will receive your returned item.